No Results for hybridization of two different strands

2 replies [Last post]
nicolep
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Joined: 07/19/2011

Hi,
In the last month I've tried to use the hybridization of two different strand function.
with:
5’ TTTTTTTTTTTGGCCGGCGAGTCGCCCCTT 3’
5’ TTTTTTTTTTTCGCCGGCCCCTGCGCGACA 3’
20µM of each
50mM NaCl

everytime I try,
the page keeps refreshing saying the results will soon be available, but they never are.
Am I doing something wrong?
Thanks,
Nicole

nicolep
Offline
Joined: 07/19/2011
Thanks!

Thanks!

zukerm
Offline
Joined: 11/12/2010
You are doing nothing wrong.

You are doing nothing wrong. The problem is at our end. It was brought to my attention last week. I reported it to the support staff. They fixed it. There is at least one run from last Friday that ran to completion. Today, I note that it is down again! This is very frustrating, because the bug has nothing to do with our software. It is a bug in an external application that creates the images in png and jpg format. We will solve it as soon as possible. Thank you for reporting the problem.